Why Management Services?
Dedicated servers offer unparalleled security, stability and power, but many of us do not want the added stress of looking after one.
If you lack experience, your in-house IT team is too busy, or you would rather spend your time on other areas of your business, we offer
a full range of management services to keep your server online and performing at its best.
Basic Management
Our Basic Management services are designed to handle the most critical aspects of server management and administration. If you need help for the day-to-day running of your server, we can monitor uptime, conduct basic administration, and repair software issues on your behalf.
Basic managed servers include:
- 100% network uptime SLA
- 2 hour hardware replacement SLA
- Adding additional IPs to your server
- Ping/service monitoring
- Updates for supported software as requested
- Repair of major issues with pre-installed software
- 1 hour of system administration per month
- On-demand DNS management
- On-demand security assessments
- On-demand antivirus protection
- No fee for basic OS reinstall
- 24/7 phone, email, and ticket support
- Full time, onsite personnel
Full Management
If you need our expert administrators to handle every aspect of server management, our fully managed servers offer complete support. We also provide a range of additional services to keep your server online and operational at all times, including proactive response to restore service with no input from you.
Fully managed dedicated servers include:
- 100% network uptime SLA
- 2 hour hardware replacement SLA
- Proactive response to service outage
- Proactive security updates
- Continuous data protection services
- Enterprise-grade spam filtering for up to 10 domains
- Installation of supported and 3rd party software
- Repair of all issues with pre-installed software
- Updates for supported software as requested
- Automated backup script setup
- Log analysis
- Ping/service monitoring for unlimited services
- Adding additional IPs to your server
- On-demand DNS management
- On-demand antivirus protection
- On-demand server security improvements and proactive recommendations
- On-demand PCI compliance testing
- No fee for OS reinstalls
- 24/7 onsite personnel
- Unlimited system administration
Management Level Comparison
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Basic Package (included)
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Full Package ($80/month)
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100% Network Uptime SLA
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2 Hour Hardware Replacement SLA |
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Adding Additional IPs to the Server |
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Updates for Supported Software as Requested |
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Ping/Service Monitoring for Unlimited Services |
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24/7 Onsite Personnel |
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24/7 Phone, Email, and Ticket Support |
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On-Demand DNS Management |
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On-Demand Antivirus Protection |
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On-Demand Server Security Improvements/Recommendations |
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No Fee for OS Reinstalls1 |
Basic reinstalls only
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Repair of All Issues with Pre-Installed Software2 |
Limited to major issues
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Unlimited System Administration3 |
Limited to 1 hr/month
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Proactive Response to Service Outage |
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Continuous Data Protection Services |
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Proactive Security Updates |
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Enterprise Grade Spam Filtering (10 Domains) |
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Installation of Supported and 3rd Party Software |
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Log Analysis |
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Automated Backup Script Setup |
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On-Demand PCI Compliance Testing |
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1 Basic OS installs are installs of a presently supported OS using default partitioning and installation
schemes. More complex OS installations can be done at the rate of $40 each. Note: Customers can do OS installs on their own for free using
remote media or our PXE boot system on all systems with IPMI support.
2 A major problem is when the service/application is completely unresponsive or unusable. Any further
assistance will need to count towards system administration time. Pre-installed software includes the control panel
and any other software installed by the control panel such as web, database, and email services.
3 System Administration includes almost any services not listed, such as optimizing Apache, assisting
with/repairing PHP scripts, transferring data, etc. System administration does not include script coding and we do not guarantee being able
to resolve issues with 3rd party or other unsupported software. Additional system administration is billed at $80 an hour. All system
administration is calculated in 30 minute increments.
Private Cloud
If you need the compliance, security, and power of a dedicated server but are looking for more flexibility, why not consider a private cloud solution?
A private cloud gives you your own cloud infrastructure built around your unique business requirements. Whether you want to leverage our storage or your own, put colocated hardware to work, or extend your existing network into the cloud, we can help.
