Results 1 to 6 of 6

Thread: Support is offline?

  1. 03-17-2008, 11:22 AM #1
    edacsac
    edacsac is offline
    Junior Member
    Join Date
    Mar 2008
    Posts
    1

    Default Support is offline?

    I'm kinda interested in steadfast, but I'm big on 24/7 support. I've been waiting for that support icon to turn to online, but no luck. Was interested in possibly hosting with steadfast, but now I question that thought.
    Reply With Quote Reply With Quote
  2. 03-17-2008, 12:59 PM #2
    SkrU
    SkrU is offline
    Junior Member
    Join Date
    Mar 2008
    Posts
    22

    Default

    You could submit a ticket or call them? Every time I submit ticket I got reply within 5-10 minutes.
    Reply With Quote Reply With Quote
  3. 03-17-2008, 01:11 PM #3
    Karl
    Karl is offline
    Administrator
    Join Date
    Jun 2004
    Location
    Chicago, Illinois, United States
    Posts
    256
    Send a message via ICQ to Karl Send a message via AIM to Karl

    Default

    We do not offer tech support over live chat. Tech support is available 24/7 phone phone, email, and our ticket system.
    Karl Zimmerman - Steadfast Networks: Dedicated Servers and Premium Colocation
    karl@steadfast.net - AIM: KarlAZimmerman - Sales/Support: 312-602-2689
    2 Data Centers and 20,000+ sqft. in Chicago (350 E Cermak) + Manhattan Data Center
    Cloud Hosting, Managed Dedicated Servers, Chicago Colocation, and New York Colocation
    Reply With Quote Reply With Quote
  4. 03-17-2008, 01:17 PM #4
    Jon124
    Jon124 is offline
    Fohdnet
    Join Date
    Jan 2008
    Posts
    39
    Send a message via AIM to Jon124 Send a message via Skype™ to Jon124

    Default

    yea just give them a ring, you'll have an actual voice on the line in less than 30 seconds usually, whether it be 2am or 2pm
    Reply With Quote Reply With Quote
  5. 03-18-2008, 05:12 AM #5
    Rian8605
    Rian8605 is offline
    Junior Member
    Join Date
    Jul 2006
    Posts
    3

    Default

    They're support really IS second to nobody...
    Reply With Quote Reply With Quote
  6. 03-19-2008, 05:50 AM #6
    NickCatal
    NickCatal is offline
    Member
    Join Date
    Jun 2004
    Location
    Milwaukee, WI
    Posts
    51
    Send a message via ICQ to NickCatal Send a message via AIM to NickCatal Send a message via MSN to NickCatal Send a message via Yahoo to NickCatal

    Default

    Having live online tech support is something of a pain in dedicated environments... what if a tech has to go into the datacenter to physically look at your server, does (s)he just leave the chat open for 10 minutes with nothing going on?

    I would personally rather have someone email me with a reply and have it show up on my Blackberry or alert me on my desktop than keep a web browser window open for awhile

    Of course, most things can be solved in a few minutes... I am talking more complex stuff
    -Nick Catalano
    nickcatal@gmail.com
    Reply With Quote Reply With Quote
« H-Sphere Config Migration ?? | datacenter cpanel license for colo boxes? »

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Forum Rules