Resellers: Preferred Helpdesk Application

[ManagerJosh]

I'm curious here, what are our resellers's preferred Helpdesk application to help manage tickets and so forth?

My choice would have to be DeskPro. I've been beta testing their version 3 for sometime now and it's FFFIINNNEE . Smooth, solid, and extremely functional.

Of course, I could be bias

[adb22791]

Too expensive.

I use Kayako. But I'm not a reseller, so I guess I don't count.

However, the latest version of Kayako seems to work a lot better than previous version in the Version 3 family. It still isn't perfect, but if they continue on this track they may be able to win back a lot of respect, and some of their client base.


Alex