Custom Title?

[ManagerJosh]

Or you could always make me a nice admin or super mod

[Henrik]

Or you could always make me a nice admin or super mod

Attention *beep*

[GeorgeA]

Though about the hosting and community marriage; Why not give forum-members some extra benefits in their role as clients as well?! (In the long run this would mean a community that could provide parts of the support instead of you, which in it's turn would be a win-win situation for all)

Just a thought

Well,that is good ,as long as we're redundant in the sense that Steadfast keeps it's excellent system, as people paying for certain services usual expect professional customer support (just like Steadfast has ! ),and, when they can get their tickets solved in a couple of minutes , I don't think they'll want to wait for an answer that we couldn't provide/be incorrect/late from us(think:"My website's down,what happened to the server?" type of questions).

However,when it comes to other types of technical questions,like what software to use to manage X, how to code this,why does my page doesn't render well in IE (this one's a classic ), why doesn't my page appear in the SEs,etc. we can really be of value. The last set of question aren't actually in the area of expertise that the customer support should answer,but are crucial for a happy user.More on those topics soon !

[Henrik]

Well,that is good ,as long as we're redundant in the sense that Steadfast keeps it's excellent system, as people paying for certain services usual expect professional customer support (just like Steadfast has ! ),and, when they can get their tickets solved in a couple of minutes , I don't think they'll want to wait for an answer that we couldn't provide/be incorrect/late from us(think:"My website's down,what happened to the server?" type of questions).

You have a point there, Steadfast have very good customer support! I'm quite impressed actually. I hope they'll continue to grow in the organic way they seem to have been doing so far.

However,when it comes to other types of technical questions,like what software to use to manage X, how to code this,why does my page doesn't render well in IE (this one's a classic ), why doesn't my page appear in the SEs,etc. we can really be of value. The last set of question aren't actually in the area of expertise that the customer support should answer,but are crucial for a happy user.More on those topics soon !

Spot on!