Having issues with Packet Loss and Vent

[warkoa]

I'm having some issues using our vent server from Instantventrilo (light-speed). I did some traces and found the following:
*************************************************

Tracing route to dotl.instantvent.com [208.100.9.169]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 12 ms 11 ms 14 ms 10.4.10.2
3 16 ms 14 ms 19 ms 204.244.247.254
4 16 ms 16 ms 19 ms 10.204.22.133
5 28 ms 27 ms 31 ms 10.204.10.1
6 28 ms 31 ms 27 ms 142.165.60.45
7 31 ms 26 ms 29 ms navigata-van-gw.peer1.net [216.187.82.17]
8 91 ms 94 ms 94 ms oc48.so-3-0-2.tor-151f-cor-1.peer1.net [216.187.
114.138]
9 88 ms 89 ms 91 ms 10ge.xe-0-0-0.tor-1yg-cor-1.peer1.net [216.187.1
14.133]
10 103 ms 99 ms 101 ms oc48-po5-0.chi-eqx-dis-1.peer1.net [216.187.114.
141]
11 * 101 ms 104 ms eqix1.chi01.steadfast.net [206.223.119.34]
12 101 ms * 99 ms 208-100-9-169.chi.light-speed.com [208.100.9.169
]

Trace complete.
*****************************************

Other traces produced similar results, in that I was losing packets starting with the steadfast network. When I use ventrilo I get periods of lag that can last 30 seconds or more (30k ms latency). I assume this is a result of lost packets since that appears to be occurring, although I'm not positive if something else is contributing to it as well.

I know you have a network upgrade planned in a few days. Will that fix these issues, and if not, what can be done to resolve them?

Thanks for your time.

[Karl]

Please report such issues to network operations, noc@steadfast.net, so we can look into such issues. We are currently not seeing any such network issues.