Increased no response issues from hosted sites?

[PhilW]

Within the last few weeks, I have gotten an increasing number of page unavailables from my shared hosting domains.

Anyone else seeing this, do I need to file a support ticket?

[NickCatal]

I would submit a ticket

Although which web server are you on? I am on web1 (the original shared web server) and have not had this problem.

[PhilW]

Web4 I believe...

Yeah, I can still ping the server when this happens, just not get to the site, it almost like httpd service stops responding.

[NickCatal]

Does

http://web4.nozonenet.com/

Load up when this happens?

What about http://web4.nozonenet.com/webshell4/login.php (a PHP script running on Web4)

[PhilW]

I'll try that next time... maybe it's someone sucking up PHP resources or MySQL resources.

Gah, I hope not, it's why I moved to SF to begin with.

[NickCatal]

Yup... it just went down then back up for me

Mark that as 2:19-2:21 AM CST Web4

The problem with shared hosting is that sometimes you end up sharing the server with idiots...

[Karl]

Yes, in any shared hosting environment you are going to have some run-away processes which can cause resource issues and/or force a restart of Apache. There is really no way to prevent this without locking things down to the point of not being able to do much of anything. That is just a part of shared hosting.

Note: THe load on web4 is very low for the most part, but I will keep an eye on it and see if we can tie the issue to any specific user.

[PhilW]

Yep the site just went down, just tried, all those links, all dead.

This only started happening pretty recently. Can you guys please track down the offending account/process/site and shake the naughty stick? With my host monitoring, it's dropping below the 99.9% uptime.

[spuriousmonkey]

I have a bit of a similar experience.

I moved to steadfast not too long ago from startlogic, because I wasn't quite happy with their service.

I have one family blog, a daily cartoon blog and a phpbb forum.

The move to steadfast did increase immediately the forum speeds compared to startlogic and the loading speeds of the blogs. But I have the dreaded timeout several times a day. And what's worse, the members of the forum have them too and complained about it.

I was wondering if it was normal or if I should submit a ticket.

I must say it is slightly annoying.

[dvsteadfast]

Hi,

I also have a similar experience on web4. In addition, sending/receiving mails are also delayed by a few hours. These 2 issues have been bugging me for the past few weeks. They would be resolved temporarily, but the same thing would happen again within the next few days.

I was then moved to web3, which resolved the mail delivery delay problem, but the server restarts quite frequently ( I noticed my website wasn't available on several occasions when i try to access it, although it could be happening more often since i don't access my website all the time).

I was then shifted back to web4, so now i am faced with the same 2 issues again :(

But I have to say that steadfast's support is superb, my tickets are attended to within minutes!