Dedicated Server Management?

[cnanninga]

To what degree are Steadfast's virtual private and dedicated servers managed? I.e., are they unmanaged, meaning maintaining security and resolving technical issues is up to me, or does Steadfast provide a degree of support in those areas?

[brad]

Hi,

In general we'll maintain your core services SOAP, etc regardless of management level. Managed services will provide monitoring/active response, and help with things generally considered your responsibility (we can make configuration changes, proactively help security, examine log files, etc)...and generally provide more comprehensive in-depth support.

BQ

[Karl]

It is pretty much outlined on the individual pages, the basic and fully managed services list the features on the respective pages and then for VPSes it is defined as: providing software upgrades/updates/patches as requested, assistance with control panels, troubleshooting and problem resolution for any pre-installed software

All servers come with at least basic management, which is:

* 100% Network Uptime SLA
* 4 Hour Hardware Replacement SLA
* Adding Additional IPs to the Server
* Updates for Supported Software as Requested
* Repair of Major issues with Pre-Installed Software*
* Ping/Service Monitoring
* 24/7 Onsite Personnel
* On-Demand DNS Management
* On-Demand Security Assessment
* On-Demand Antivirus Protection
* 1 Hour System Administration/month**
* No fee for basic OS Reinstall


And full management is:

* 100% Network Uptime SLA
* 4 Hour Hardware Replacement SLA
* Proactive Response to Service/Server Outage
* Proactive Security Updates
* Enterprise Grade Spam Filtering
* Installation of Supported and 3rd Party Software
* Log Analysis
* Automated Backup Script Setup
* Unlimited System Administration**
* Adding Additional IPs to the Server
* Updates for Supported Software as Requested
* Repair of All Issues with Pre-Installed Software*
* Ping/Service Monitoring for Unlimited Services
* 24/7 Onsite Personnel
* On-Demand DNS Management
* On-Demand PCI Compliance Testing
* On-Demand Server Security Improvements/Recommendations
* On-Demand Antivirus Protection
* No Fee for OS Reinstalls