Is Billing on vacation?

[Useless]

Seems like a fair enough question to me, being that I sent in a ticket on the 24th, have personally replied to it three times hoping to gain some attention, yet never a word of response from billing.

Ticket: LBR-84787

If I wanted to feel like I'm talking to myself, I would have started a converstion with my wife.

[Karl]

As I told you in the ticket, I apologize, but I was away from the office for several days due to a death in the family. Currently, I am the only one handling billing/support tickets.

[Justec]

Currently, I am the only one handling billing/support tickets.
But there are still others that handle the 24/7 onsite support correct?

[bspiller]

hmmm... Can you return my call when you can.. I left a message on the voice mail the other day :).

[Ray]

As mentioned in the other thread, I don't recall any messages from you. If you open a ticket, we'd be glad to assist you.

[Karl]

Currently, I am the only one handling billing/support tickets.
But there are still others that handle the 24/7 onsite support correct?

I had meant sales, I apologize for the typo there. Yes, support is handled 24/7.