Problems with H-Sphere account.

[harishkumar09]

I am a single user who recently obtained paid hosting services from a company to host my forum. The CP was H-SPHERE. I wanted to take a back-up for the forum but when I go to phpMyAdmin , the DB is not listed at all. I asked the hosting service provider to give me a back up the forum and he has been trying to do it for the past few months but is not getting anywhere. Can anybody help ?

DB is MySQL , forum software is phpBB and OS is Linux.

[Karl]

Are you logging into MySQL using the username and password of the database user assigned to that database? If so, there is no reason that database shouldn't be listed. There is also absolutely no reason it should take that long to backup the database. They might be delaying you thinking you need the database backed up so you can move to another host.

[harishkumar09]

Are you logging into MySQL using the username and password of the database user assigned to that database? If so, there is no reason that database shouldn't be listed. There is also absolutely no reason it should take that long to backup the database. They might be delaying you thinking you need the database backed up so you can move to another host.

I suspected it. But still what they are doing is illegal. Actually the phpBB was installed from inside the CP by the hosting provider himself as I had difficulty doing it. The database prefixes have the hosting provider's firstname. So they must be knowing the username and password. I will need to talk to them. But thanks for replying Karl.

[harishkumar09]

Since my hosting provider is stupid and creating unnecessary problems can I not take a back up myself by running a PHP script that reads the database and outputs the contents to a text file ?

[ben]

Yes, you can backup a MySQL database using a PHP program (which is what an export from PHPMyAdmin is). For any such PHP application, you will still need the same authentication information you would end up needing for PHPMyAdmin.

The config.php for phpBB should include the authentication information required. If your unable to download that file, ask the hosting provider to change the file permissions so you have access to download it.

[harishkumar09]

Ok. Thank you. I will do the needful Ben.