I'm trying to be patient

[Shubee]

Before I signed up for an account, responses to my many questions were extremely fast. Now that I'm a customer, I'm feeling neglected. I realize that steadfast had an outage yesterday, so maybe that's keeping everyone really busy. I'm trying to be patient.

Before I change the DNS information and have it point to the server names that steadfast gave me, I wanted to make sure that I am being put on a server that runs PHP version 5.2.x which I requested and will need in the near future because I plan on adding the current version of MediaWiki to my site.

I noticed that when I signed up, I wasn't asked if I wanted PHP version 4 or 5. How is that supposed to work?

My support request ticket is now 15 hrs, 11 mins, 10 secs old.

[Justec]

You might have a temp location to get to your steadfast hosting so you could just stick the php info function in a file and see what it tells you.

[Shubee]

The point of a tech support ticket is to talk with someone who knows what's going on. I'm still waiting.

[ManagerJosh]

If I may suggest, a simple test will out to confirm whether you are running PHP 5.2 or not

Create a file called phpinfo.php

In it, paste the following code:


<?php

phpinfo();

?>
Save and upload. Then access the file and see what you get. If it doesn't show PHP 5.2, we'll go on from there. I hope that helps and I apologize for the extended wait time on your support ticket.

[Justec]

The point of a tech support ticket is to talk with someone who knows what's going on. I'm still waiting.
While I do agree with you that you should get a response you can do phpinfo() function and get the information yourself.

Because to tell you the truth if steadfast was answering simple request that a user could figure out themselves in a matter of seconds while a crashed server or something much more important was wrong that wouldn't be good either.

[NickCatal]

If you have a problem and have not received a response, send another request and include the Ticket-ID from your first request. If you did not get a confirmation email within 10 minutes of submitting your ticket, it did not go through or the reply address is wrong.

Just a FYI

[Kevin]

I'm sure we didn't intentionally ignore your ticket. If you can provide the ticket number (via private message or email), I will look at it and see what action was taken. However, if you just want to use PHP 5, try looking here:

https://support.steadfast.net/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=28&nav=0,1

[Karl]

It seems your ticket had somehow been accidentally closed. The follow-up ticket though was answered in 4 minutes. If you're ever waiting that long again don't hesitate to give us a call or open a follow-up ticket.

[Shubee]

I'm sure we didn't intentionally ignore your ticket. If you can provide the ticket number (via private message or email), I will look at it and see what action was taken. However, if you just want to use PHP 5, try looking here:

https://support.steadfast.net/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=28&nav=0,1

Thank you Kevin. That knowledgebase article is exactly what I needed to know.

[Shubee]

It seems your ticket had somehow been accidentally closed. The follow-up ticket though was answered in 4 minutes. If you're ever waiting that long again don't hesitate to give us a call or open a follow-up ticket.
Thank you Karl. I want you to know that everything worked out for the best and that I believe that I'm going to be a very happy customer.