Recent Outage: Network Changes Coming

[phaselight]

Same here. No email.

I'm on shared hosting on web5, and I've received no such email. My site, email, and Mysql were down for about an hour last night. I was also unable to access http://www.steadfast.net

[Justec]

I got the email...

Today we had a switch failure,**********, which is a distribution layer switch. There would have been very issues on many servers in ****** as routes failed over, etc., but it seems for the most part that everything failed over properly.

The primary issue that occurred though was that this brought down our shared hosting VLAN, which contained the DNS resolvers used by most dedicated servers/colocation accounts. In addition, any customers directly connected to the switch would have been affected, and would have experienced downtime as we needed to run cables to different switches, etc.

All issues should be resolved at this point, or we are in direct communication with you currently to resolve such issues. If you are still experiencing issues and do not have an open ticket with us, please submit a ticket immediately or email.

We apologize for the issue, but the complete failure of a switch is basically an unavoidable situation. If you are a collocation customer, we highly recommend you contact us to establish redundant links with us, in case of a future issues. We have also made adjustments, putting the two resolvers in separate locations, so that both will not be affected by the same issue again.

[bruddock]

I received email from steadfast. I appreciate that. I can adjust if I know the situation and just when service will be restored.

Hay - stuff happens!!!

I was not that upset with "the planet" because I know that if the fire department is involved they will always kill the power until they determine its safe.

steadfast - thanks for the update.

Bernie

[Chops]

It's been a week now, and I just wanted to express my thanks for all the hard work you guys did. You were presented with a tough situation, and I think it was handled well.

Personally, I'm ecstatic at the service I've received so far with Steadfast.

Keep it up.

[BigD]

Why is my server out again? nloc.net is dead but cPanel works???

[risingsuns]

It's been a week now, and I just wanted to express my thanks for all the hard work you guys did. You were presented with a tough situation, and I think it was handled well.

Personally, I'm ecstatic at the service I've received so far with Steadfast.

Keep it up.

Agreed. I have been very pleased with Steadfast over the years. They are one of the industries best kept secret (unfortunate for them, since they would obviously prefer to have more customers).

-Davide