« Data Center Construction Report - Feb.10Steadfast Networks Acquires Neosurge Colocation & Dedicated Server Division »

6 comments

Comment from: vlad [Visitor]
Not too happy about this. My understand was that the NOC was a one-man shop and kept prices very low as a result. If they increase my rates, I'll take it somewhere else, simple as that.
02/01/10 @ 22:17
Comment from: Karl Zimmerman [Member] Email · http://steadfast.net
We have absolutely no intention of increasing rates for existing customers. Any agreements currently in place will be honored.
02/02/10 @ 00:06
Comment from: Mark [Visitor]
Congrats!
02/03/10 @ 06:35
Comment from: michael Cullen [Visitor]
Your ticket system is broken. The priority field is blank and as a result I could not submit a ticket. It's also slightly odd to get redirected to the steadfast ticketing system when clicking the add new ticket link on the NYNOC site.
02/06/10 @ 15:42
Comment from: Karl Zimmerman [Member] Email · http://steadfast.net
Michael, what browser are you using and what steps are you following to create that issue? I am not able to re-create that problem. For support tickets, the pre-selected status should be Default, with the ability to put it up to Urgent.

Ticket creation goes to the Steadfast page as we haven't worked out templates yet to fit the NYNOC theme, but we wanted to immediately give NYNOC customers the benefits of our experienced 24/7 support staff.

Note: You can also submit tickets by emailing support@steadfast.net or support@thenynoc.com
02/06/10 @ 16:44
Comment from: Kevin Stange [Member] Email · http://steadfast.net
@Michael: This may be an issue with the way the templates interact in Kayako SupportSuite. I've added the priorities to the NYNOC template which should make it work more correctly. Sorry for the inconvenience.
02/08/10 @ 14:05

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